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Several Windows users have reported experiencing a blank Black or White screen issue on Microsoft Store. This issue could be caused due to multiple reasons including a corrupted Store cache, damaged system files, and incorrect time and region settings. Now, if you are also one of the affected users for whom Microsoft Store keeps displaying a blank Black or White screen, this post is what you are looking for. Here, we will discuss multiple working fixes that will help you get rid of this issue.
Microsoft Store displays blank Black or White screen
If you keep seeing a blank Black or White screen when in the Microsoft Store when launching it on your Windows 11/10 PC, you can use these methods to fix the issue:
Launch Windows Store Apps Troubleshooter.
Make sure you are connected to a stable internet connection.
Clear Microsoft Store cache.
Check whether the time and region settings are right.
Close third-party applications like VPN, antivirus, etc.
Run SFC and DISM scans.
Reset Microsoft Store.
Re-register Microsoft Store using PowerShell.
Reset your PC.1] Launch Windows Store Apps Troubleshooter
After that, scroll down to the Windows Store Apps troubleshooter and press the Run button present next to it.
Windows will now start scanning and fixing issues associated with Store and its apps.
Once done, reopen Microsoft Store and see if the black or white screen issue is fixed or not.
If Windows inbuilt troubleshooter can’t fix the issue for you, move on to the next fix.2] Make sure you are connected to a stable internet connection
This might be nothing but an internet connection issue. Microsoft Store requires an active internet connection to display apps and everything. There might be some connectivity issue which is why you are seeing a blank black or white screen in the Store. Hence, make sure you are well connected to the internet. You can try troubleshooting WiFi issues or switching to a different network connection. Or, power cycle your router/ modem and check if the issue is resolved.
See: Fix The Server stumbled Windows Store error message.3] Clear Microsoft Store’s cache
The next thing you can do is reset the Microsoft Store cache. A lot of issues with Microsoft Store are fixed when you clear the associated cache as it might be corrupted over time. So, you can do the same and check if the problem is fixed. Here’s how to do that:
After that, from appeared results, hover your mouse over the chúng tôi command and select the Run as administrator option.
This will clear the Microsoft Store cache. You can then reopen Store and see if the problem is fixed. If not, move on to the next fix.4] Check whether the time and region settings are right
You might be experiencing the blank screen issue in Microsoft Store because of incorrect time and region settings on your computer. Hence, if the scenario is applicable, set the correct date and time, and region settings and then check if the issue is resolved or not. Here’s how you can do that:
First, hit Win+ to launch Settings and go to the Time & language tab.
After that, tap on the Date & time option and turn on the Set time automatically and Set time zone automatically toggles.
Next, move to the previous page and select the Language & region option.
Now, under the Region drop-down option, select the correct region.
Finally, reopen Microsoft Store and see if the blank screen issue is gone.
Read: Fix 0x80070483 Microsoft Store Error Code in Windows5] Close third-party applications like VPN, antivirus, etc.
There are chances that a third-party application is affecting the regular working of the Microsoft Store. As a result, it keeps displaying a blank black or white screen. If this scenario is applicable, you can try closing third-party applications, especially VPN or an antivirus that might be causing the issue at hand.
If you are using a VPN, disable it and then open Microsoft Store to check if the problem is fixed. Likewise, if there is a third-party antivirus application running on your PC, disable it and see if the issue is gone.6] Run SFC and DISM scans
This problem could be triggered by your system files. If there are certain system files that are corrupted or damaged, you might experience this issue. Hence, you can perform an SFC (System File Checker) scan to scan and repair the corrupted system files.
If the SFC scan fails to resolve the issue, you can run DISM to repair a corrupted system image. It is an inbuilt tool in Windows that is used to restore the healthy state of your computer.
Once done, restart your PC and open Microsoft Store to check if it has stopped displaying a blank screen or not.
See: Fix 0x80240066 Microsoft Store error code when installing apps.7] Reset Microsoft Store
You can also try repairing Microsoft Store. As the blank screen issue could very well be facilitated due to corrupted data in Microsoft Store, you can use the Windows Repair feature to fix Microsoft Store. If repairing doesn’t work, you can reset the Microsoft Store to its original state and see if that resolved the issue or not. Here’s how you can do that:
First, press the Win+I hotkey to launch the Settings app and navigate to the Apps tab from the left side pane.
Now, move down to the Reset section and tap on the Repair button. Windows will then start repairing your Store app.
Once done, open Microsoft Store and check if the problem is resolved or not. If not, use the Reset button instead of Repair to reset the app to its default state.
When done, reboot your PC and check if the blank screen issue in Microsoft Store is resolved or not.
Read: Fix Error 0x80070426 for Microsoft Store and Windows Update.8] Re-register Microsoft Store using PowerShell
If none of the above solutions worked for you, you can re-register Microsoft Store via Windows PowerShell to fix the issue. There might be some deep corruption in the app which is why you keep seeing a blank screen. So, reinstalling Microsoft Store should help you fix the issue. Here’s how you can do that:
First, open Windows PowerShell as an administrator. Now, type the below command and the Enter button on your keyboard:
Once done, reboot your PC and check if the problem is fixed or not.
Read: There’s a problem with this app – Microsoft Store app error.9] Reset your PC
The last resort to fix the issue is to reset your PC. This problem might be caused due to system corruption. So, try resetting your PC to the default state and check if the problem is fixed. Don’t worry, you can preserve your apps, files, and other data while doing so.
Read: Microsoft Store not working or closes immediately after opening.How do I fix Microsoft Store not loading?
If Microsoft Store is not loading or opening on your computer, make sure your Windows is up-to-date. Other than that, check if there is any connection issue and ensure that you have configured the correct date, time, and region settings. If that doesn’t help, reset the Microsoft Store cache using the chúng tôi command.
There can be different reasons why the Get button in Microsoft Store might not work on your PC. This could be caused due to a glitch with your account. Hence, you can try signing out of your Microsoft account on Store and then sign in back to your account to check if the problem is resolved.
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Sysprep is widely used as Microsoft’s system preparation tool for Windows operating system deployment. It prepares an installation of Windows for duplication, auditing, and customer delivery. Sysprep is a command-line tool that can be run manually as well as through a script. This tool is extremely helpful for IT administrators who want to prepare the installation of Windows for duplication, auditing, and customer delivery.Sysprep fails on removing or updating Provisioned Microsoft Store apps
As an IT professional or support agent, you may encounter Sysprep failure while you are creating a Windows 10 reference PC/image or removing some of the side-loaded Appx packages from the existing Windows image.
The error occurs if you remove or update provisioned Windows Store apps that include built-in Windows images. Removing or updating the Windows Store Apps which also include built-in Windows images will result in an error where the tool Sysprep may fail to run.
If you receive A fatal error occurred while trying to Sysprep the machine error message, there could be three possible problem scenarios for it to happen.A fatal error occurred while trying to Sysprep the machine Scenario 1: Trying to Remove some of the provisioned Windows Store apps
In case, the user is creating a custom Windows 10 or Windows 8 reference computer which he/she wants to Sysprep and capture.
The user wants to remove some of the built-in Windows Store apps (Appx packages) from this reference computer.
Post when the user tries to run the Sysprep operation in this scenario, he/she might get the above error and the operation may fail.
Read: A fatal error occurred while trying to sysprep the machineScenario 2: Remove a few side-loaded Appx packages from your image and customize it
In case, the user has an existing Windows image, also many Windows Store apps side-loaded in the image.
The user wants to remove a few of the side-loaded Appx packages from the image and further customize it.
The user boots into the reference computer and further runs one of the following PowerShell commands in order to remove the built-ins of the Appx package:
When the user tries to run Sysprep operation in such a scenario, the operation may fail with the same error mentioned above.
Read: Sysprep was not able to validate your Windows installation.Scenario 3: Update the built-in Windows Store apps by using the Windows Store
If the user is trying to create a Windows reference image
The user connects to the Windows Store and tries to update the provisioned Windows Store apps from the Windows Store.
When the user tried to run Sysprep operation in this scenario, the will lead to the operation getting failed with the same error as mentioned above.
An additional provider has been added in Windows 10 in Sysprep, this is to clean the Appx packages and also to generalize the image. The provider works only with the following packages:
Per-user package: In this package, the Appx package is installed for a particular user account only and is not available for other users of the same PC.
All-user package: In this package, the Appx package has been provisioned into the images this allows all the users who use this image to access the app.
In the scenario where an all-user package which was provisioned into the image earlier and was manually de-provisioned from the image but was not removed for a particular user, the provider will get an error while cleaning out this package while running Sysprep.
The provider is also expected to fail if case an all-user package that was provisioned into the image was updated by the users on the reference computer.
Removing the package for the user running Sysprep, and also remove the provisioning can help in resolving this issue. In order to prevent the Windows Store from automatically updating the apps, simply unplug the Internet connection or disable Automatic Updates in the Audit mode before creating the image.
KB2769827 lays down the following steps to fix this issue:
1] Run the following PowerShell cmdlet:Import-Module Appx
2] Run this next:Import-Module Dism
3] Finally Run this command:
Check the below:
In the output of this last cmdlet, check the users for whom the package is showing up as Installed. Delete these user accounts from the reference computer or log on to the computer by using these user accounts. Then, run the cmdlet in step 4 to remove the Appx package.
This command lists all packages that were published by Microsoft and installed by any user of that reference computer. Because the computer is to be sysprepped, we assume that these user profiles no longer require the package.
If you have manually provisioned the apps which belong to other publishers. List them with the command-
4] Run this:
5] Remove the provisioning by running the following cmdlet:
Kindly note that this issue does not occur in case you are servicing an offline image. In such a scenario, the provisioning is cleared automatically for all the users and also includes the user who actually runs the command.
Black widows spin some of the strongest strands of all the spiders, so researchers zapped its silk fluid with an electron beam to see what it was made of. Depositphotos
Using a super-cooled electron microscope, a motley team of biochemists and materials scientists has delved deeper into the black widow’s silk glands than ever before. Their work, which appeared Monday in the Proceedings of the National Academy of Sciences, confirms that the spider’s proteins gather into nano-scale balls, and for the first time reveals the flake-like structures inside those balls. The researchers hope their contribution will help those trying to churn out spider silk the way we currently mass produce nylon. “The practical applications for a material like this are essentially limitless,” Nathan Gianneschi, a nanomaterials chemist at Northwestern University and one of the team’s leaders, said in a press release.
The first concrete proof that spidroins were indeed linking up came from San Diego State University biochemist Gregory Holland. Based on how they moved through liquids in various circumstances, he concluded that the particles measured a few hundred billionths of a meter across—too big to be solitary proteins. Holland felt those results were promising, but it wasn’t until he ran into Gianneschi at a conference that he realized they could go farther. “Nathan got to talking and I said, ‘God, if we could just get the images of what they look like,’” Holland recalls.
Gianneschi specializes in cryo-transmission electron microscopes—devices that create images of objects too small for optical microscopes by firing electrons through a thin sample at extremely cold temperatures. Others had tried this on spider fluid before, they learned, but no one had found a way to prepare the sample without ruining the delicate protein structures. “If you breathe on it, it starts changing,” Holland says. “Stick a needle in and you can pull a fiber right out.”
The forces of normal pipette techniques collapse the spidroins into thread fibers, so the team painstakingly dissected black widow spiders and prepared drops of silk fluid slowly and gently, using various custom-made tools. Eventually, they managed to secure samples that, as far as they can tell, preserved the natural structure of the molecules.
The team then reconstructed layer-by-layer images of the samples to take the first peek at what the bundles of silk proteins really look like. Far from simple spheres, they found the micelles were packed with hundreds of smaller bundles, which Gianneschi describes as “flakes” or “disks,” each its own tangle of spidroin fibers. When properly pressurized, the researchers suspect these flakes stretch out into the fibers that go on to become a silk strand. They hope this new model will eventually let those trying to cook up synthetic spider silk troubleshoot their recipes, checking that their spidroins are tangling up in the desired ways.
Left: A single spidroin protein bunches into a “flake” with other proteins. Center: Hundreds of these flakes group together to form a structured “micelle.” Right: Shearing forces stretch flakes into fibers. Courtesy of Gregory Holland
Anna Rising and Jan Johansson of the Swedish University of Agricultural Sciences, Uppsala, Sweden are two such researchers, heading up an international team that described the strongest synthetic silk yet early last year. They praised the new study for expanding the basic theory of silk proteins, but pointed out that many details are still missing. “Ideally one would like a picture of how the spidroins are arranged at atomic resolution,” they wrote in an email. Previous research has studied the ends of the protein, but the intermediate chain remains uncharted.
They also said that cryo-electron microscopy will be a valuable tool for filling in some of these blank spots on the silk-protein map, a result that has Gianneschi and Holland excited too. The black widow’s silk is some of the strongest in the arachnid class, and they plan to look at other species to see if their various types of silk match up with different shapes of protein bundles.
“Now that you know how to look,” Gianneschi says, “you can go look.”
Microsoft Store Configuration May Be Damaged: Solved
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There are two groups of Windows 10 users: those who like and enjoy UWP apps, and those who detest them. Either way, there’s something for everyone, even though the number of available apps is quite limited. At least, if everything works as intended.
Some users reported various errors and issues regarding the Microsoft Store. Those include faulty apps, configuration/cache errors, certain files that got corrupted, and so on, and so forth.
For that purpose, we provided you with some of the fundamental solutions that should help you address a multitude of the Windows Store issues. Including configuration corruption, that’s the most commonly reported problem.
So, if you have any issues in this matter, make sure to check the steps below.How can I fix the Windows Store configuration issue? Run Troubleshooter
The first step you should take is run the built-in, remodeled and unified troubleshooting tool. The Windows 10 Creators Update brought up some interesting new features, and joining of all scattered tools in one place is quite an improvement.
There, amongst others, you can find the specified troubleshooting tool for the Windows Store, which should, hopefully, let you resolve your issues.
In order to run this tool, follow the instructions below:
If the problem is still there, you’ll be forced to check the additional steps in order to address it.Use specialized Diagnostics tool
If the Windows Store built-in troubleshooter fails, you can always use the downloadable Diagnostics tool provided by Microsoft. This specialized tool will scan and fix all of the possible issues. Additionally, this is the last automatized workaround on the list, so, if it falls short, you’ll need to switch to a bit more complex, manual approach.
If you’re not sure how to utilize this nifty tool, the instructions below should get you going:
Download the Store Diagnostics tool from this link.
Run the tool.
Follow the on-screen instructions.
After the procedure is finished, restart your PC and look for changes.
If the problem is persistent, make sure to move down trough the list.Uninstall problematic app
If you’re certain that the problem at hand emerged after the installation of a certain app, you should get rid of it. All apps go trough the check procedure, but there’s a chance that some of them may inflict issues. Now, there’s a question what can be affected by the faulty app and to which extent, but, it’s better to be safe than sorry.
In order to uninstall a Windows Store app, follow the instructions below:
Expert tip:Reset Windows Store configuration
As you probably know, Windows’ native tools and features can’t be reinstalled as some 3rd-party programs. Indeed, you can get rid of some preinstalled bloatware, but reinstallation can’t be performed. Luckily, there’re some other ways to address Store-related issues.
This simplistic procedure can be done by following these steps:
Have in mind that, on some occasions, this procedure won’t be enough for corrupted system files. There into play comes DISM.Run DISM
DISM is a built-in tool that can be run trough Command Prompt. Basically, it scans for the corrupted system files and restores their health. Moreover, the Deployment Image Servicing and Management tool can, if the update features are unavailable, use installation media with system setup to fix system errors. Since there’s a great chance that something corrupted the Store-related files, this tool should come in handy.
For that purpose, we are presenting you with both ways in which you can utilize DISM.
DISM /Online /Cleanup-Image /RestoreHealth
Wait for some time until the process is finished and restart your PC.
If the Windows Update is broken, you can create a media installation tool and use it in combination with DISM:
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /checkhealth
dism /online /cleanup-image /restorehealth
After everything is finished, type the following command and press Enter:
DISM /Online /Cleanup-Image /RestoreHealth /source:WIM:X:SourcesInstall.wim:1 /LimitAccess
Change X value with the letter of the mounted drive with the Windows 10 installation.
After the procedure is finished, you should restart your PC and look for changes.Re-register the Store app
As we already concluded, the Windows Store app can’t be reinstalled so the basic reinstallation process is out of the question. However, you can at least re-register it. Namely, with this PowerShell procedure, you should be able to restore the app to its default state, while removing all of the possible corruptions.
Follow the procedure below to re-register the Store app:
Restart your PC and look for changes within the Windows Store.Rename/delete Cache folder
The Windows Store cache folder is the folder where all of the Store-related temporary files are stored, so it’s safe to say that those can be the instigators of the problem at hand if they get corrupted.
So, the only way to resolve this problem is to get your hands dirty, navigate to the given folder and delete/rename the cache folder. However, have in mind that you’ll need administrative permission in order to do so.
Follow these instructions and you should be able to do so in no time:
C:Users/(Your User Account)AppDataLocalPackagesWinStore_xxxxxxxxxxxxxxxxxxLocalState.
There you should find Cache folder. Rename it to CacheOld or any other silly name of your liking.
Create a new folder and name it Cache.
Restart your PC and check for changes.
That should be enough to resolve a multitude of the above-mentioned problems. However, if the things are getting out of hand and you’re still prompted with various Store-related error messages, some of the recovery procedures should be taken into the consideration.
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While streaming Netflix, you will most likely encounter a black screen when you attempt to screen record, take a screenshot or stream on other social media. However, some users also reported getting a black screen without a sound or while audio was still playing in the background.
Generally, if you are using VPN services, it can lead to such errors. Netflix can easily detect when you attempt to stream by changing regions. Besides, software problems like bugs or outdated app versions could be another cause. Thus, as long as it is a software error, you can troubleshoot this problem with the below-mentioned fixes.
Before directly jumping to the significant fixes, you can follow a few general troubleshooting tips below.
If the error persists, you can follow the fixes given below.
It is possible that you may get a black screen if you are streaming Netflix with VPN services. Due to its strict licensing policy, you will no longer have access to content further upon detection. So, if you are using it to bypass restricted shows, you can disconnect the VPN on your devices. This should help solve the issue.
Faulty extensions could be why you keep facing a black screen without sound while playing Netflix on a browser. Therefore, to check if it is causing the issue, you can turn off extensions on your PC’s web browser. Moreover, you can also try removing it to see if it solves the problem.
You can check out the steps given below.
Google Chrome enables Hardware acceleration by default for enhanced performance. However, sometimes it could be why Netflix displays a black screen. So, you can turn off the feature from your PC’s browser settings to fix the issue. Find out the steps for it below.
Screen Mirroring or the AirPlay feature is unsupported on Netflix. So, if you are using it to stream on your device, you will encounter a black screen when Netflix identifies it. You can stop using it and watch from the official app or website on the supported devices.
Outdated browser with existing bugs might cause a black screen problem while streaming Netflix. So, you can update the browser and try using it again. Check out the steps given below.
When you do not clean the cluttered Netflix data for a long time, it causes the app to lag or act erratically. Thus, you will encounter glitches or even black screens while streaming. Therefore, the best bet is to clear cookies more often. Moreover, if you use the application on Mobile, you can also find the option to reset data.
You can check out the steps for PC and mobile below.
On Web Browser
If you attempt to watch restricted content on your Netflix on iOS devices, you will encounter a black screen error when you turn on restrictions. Therefore, simply disabling the feature might quickly fix the issue. You can follow the given steps for iOS below.
You will most likely encounter a black screen with sound issues while streaming Netflix if there is an error in the content itself. Therefore, you can try playing another video to verify. In case there is no such problem with it, you can report the video. Here are the steps for it.
If you are an iOS user, you can search for the app on the App store and update it. Similarly, on android, you can look on Google PlayStore.
After the app update, you can also check for software updates on your device and install them if there are new ones. This should troubleshoot software errors on your device.
If the issue persists even after implementing the mentioned fixes, you can contact the Netflix help center. You can contact them from the app itself. Or report your issue via a live chat. They might guide you through troubleshooting the error.
I had subscribed to a trial premium plan for a service I only intended to test and forgot to opt-out before the end of the trial period. Then I got this painful debit alert on my phone, which got me down by $20. Well, this might not be your ordeal. But it’s a pain to mistakenly pay for a service or an app you don’t intend to buy.
If you find yourself in this shoe, then, like me, you can get your money restored and be back on track with your budget, thanks to Apple’s refund policy. Keep reading to see how you can get a refund on iTunes or App Store purchases
When can you request a refund from iTunes or App Store?
Apple is generous with refunds if you don’t break some rules. According to Apple, you can request a refund if:
You don’t have pending payments or unpaid orders tagged to your debit card or Apple Pay Cash.
Apple has approved the charge on the said service or app, and it’s no more pending.
You mistakenly subscribed to a service or never intended to buy an app.
Your kid purchased the service without your consent.
Your purchase failed to work as you expected.
Apple may accept other reasons for requesting a refund. But the above are the standards. However, Apple might not refund if you request it 14 days after the purchase. Also, they might decline your request if they think it’s not valid or appears fraudulent.
And to add to this, you can refund in-app purchases only if you use iOS 15 and later. This is because previous iOS versions create a bottleneck as they don’t provide refund control for developers.
So, it might be time to update your iOS version if you haven’t already.
How to request a refund from Apple
There are a few ways to request a refund of your iTunes or App Store purchases from Apple. You can do this on your iPhone, iPad, Android, PC, or Mac.
However, as of writing, the only way to request a refund from Apple is via a web browser like Safari or Google Chrome. The process is pretty much the same across all devices. But you’ll see how to go about it on mobile and computer.
So whatever device you choose will work, provided it has internet access and a web browser. And all you need is your Apple ID and password.
Request a refund via Mac or PC
First, open the Safari browser on your Mac computer or Google Chrome (if you’re using a PC). Next, go to Apple’s Report a Problem page and sign in with your Apple ID:
That’s it for the Mac or PC side!
Ask for a refund on the iPhone or iPad
Go to Report a problem via your Safari browser.
Sign in with your Face ID or Apple ID.
Next, tap the I would like to… dropdown → select Request a refund.
Select your reason from the Tell use more… dropdown.
Scroll through the next page and select the services or apps you want to get a refund for.
Apple will send you an email notifying you of the receipt of your request in either case. However, not to worry if you don’t get an email instantly, as it might take up to 48 hours for Apple to send a reply.
How to check your Apple refund statusFAQs
Can you request a refund from other non-Apple devices?
Yes. You can request a refund via your PC, tablet, or any other internet-enabled smartphone. Remember that you must log in with your Apple ID and password on third-party devices to do so.
Is every purchase refundable?
Not every purchase is refundable. Apple has the onus to accept or decline a refund request, depending on whether or not it meets its refund policies.
Can I keep using the service after the refund?
Your subscription ends as soon as Apple refunds you. So, while you can use the app or service’s basic capabilities, you won’t be able to use any paid features.
Why won’t Apple let me get a refund?
Apple might decline your refund request if it finds that you default in one or more ways. Remember that you can’t request a refund if your purchase is still pending. You won’t be able to request a refund after 14 days of using a service. Overall, Apple decides who gets a refund and who doesn’t. But it’s still based on agreement with its refund policies.
How long does Apple take for a refund?
Although you might get a refund within 72 hours of requesting, sometimes, it takes as long as five business days. Regulations by your banking institution may also delay the refund process. That said, it may take up to 30 days for the money to get into your account.
Requesting a refund for App Store or iTunes purchases is usually a smooth process if you abide by the rules. All you need is a little patience. However, Apple might decline a refund request sometimes due to stated reasons. You may contact Apple support if you feel cheated.
Idowu is an avid tech writer and a software surfer who loves covering knowledge gaps in consumer software, including anything related to iPhones. Well, when he’s not reading and learning new things, you’ll find Idowu losing gallantly on a solid chessboard or virtually on Lichess.
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