Trending February 2024 # Fix Skype Error: Exchange Needs Your Credentials # Suggested March 2024 # Top 6 Popular

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Skype for Business may sometimes ask you to enter your credentials again although you already did that several times. This issue becomes even more annoying when the app is continuously prompting you to type in your credentials.

Not only that, but the app also informs you that until you enter your credentials again, you might see outdated info in Skype for Business. Let’s see what troubleshooting methods you can use to fix this problem.

Fix “Exchange Needs Your Credentials” Skype Error Clear Your Credentials

Try deleting the credentials you saved on your computer and check the results.

Open the Control Panel, type ‘credential‘ in the search bar, and press Enter.

Start by removing your Skype and Office credentials. Check if the issue is gone. If it persists, remove all your Office and Microsoft-related credentials.

Launch Skype again, log in to your account and check if the app prompts you to enter your credentials again.

Don’t forget to check for updates. Install the latest version of Skype for Business and check if the issue still occurs.

Remove Local AppData

Your local AppData folder is the place where Skype stores the app cache and all the temporary files generated during your online sessions. Try removing the local AppData folder and check if the issue is gone.

Then locate and remove the Skype folder.

Restart the app, log in and check if Skype still asks you to enter your credentials.

Check Your UPN, Primary SMTP, and SIP Addresses

Ensure you’re using the same address for your SMTP (Outlook) address, SIP (Skype for Business), and UPN (User Principale Name).

Go to the Exchange admin center and select Mailbox. Contact your admin if you don’t have access to the admin center.

Then select the problematic mailbox and the email address you want to edit.

Your Outlook and Skype for Business address should be the same as your UPN address. Ensure they’re configured correctly.

Restart Skype for Business and Outlook, and check if Exchange still needs your credentials.

Additionally, ensure your Personal Information Manager syncs your Skype and Exchange contact info.

To do that, launch Skype for Business and select Tools.

Enable the option that allows your computer to Sync contact info between Skype for Business and Exchange.

Start Skype for Business again and check if this method solved the problem.

Flush the DNS

Exit Skype completely and then launch Command Prompt with admin rights.

Enter the ipconfig /flushdns command and press Enter to remove the DNS cache.

Then, run the gpupdate /force command as well to force the update on the Group Policy.

Launch the app again and check the results.

Use the Correct Proxy Settings

Exit Skype for Business.

Type ‘Internet Options‘ in the Windows Search bar and select the Connections tab.

Enable Automatically detect settings if the option is disabled.

Note: If your organization uses specific proxy server settings or a special configuration script, contact your IT admin.

Launch the app again and check if it still prompts you to enter your credentials.

Close Skype for Business and navigate to %UserProfile%AppDataLocalMicrosoftOffice15.0Lync.

Delete it and don’t do anything for one minute.

Then start Skype for Business again, sign in and check if the problem persists.

Additionally, try using the email ID as the username instead of your domainusername. Delete your Skype password from your password manager as well.

Enable ADAL Authentication

A number of users solved this issue by enabling Azure’s Active Directory Authentication Library (ADAL) authentication.

Enter the following command and then press Enter – reg add HKEY_CURRENT_USERSoftwarePoliciesMicrosoftOffice16.0Lync /f /v AllowAdalForNonLyncIndependentOfLync /t REG_DWORD /d 1

Launch Skype again.


If Skype for Business fails to connect to the Exchange Web Services, the app may constantly prompt you to enter your credentials. To fix this issue, clear your credentials, and allow Skype for Business and Exchange to sync contact info.

Let us know if Exchange still needs your credentials after following all the steps listed in this guide.

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Fix: Skype Error 0Xc00007B On Windows 10/11

FIX: Skype Error 0xc00007b on Windows 10/11




Some users complained that they encounter the 0xc00007b error when launching Skype.

Try a dedicated third-party registry cleaner to repair your invalid Windows registry keys.

You should also install an essential component to run Skype efficiently and error-free.

Use the System File Checker utility to check for errors in system files and repair them.

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How do I fix 0xc00007b Skype error (Application unable to start correctly) on my Windows 10 PC?

Did you get  Skype error 0xc00007b whenever you want to launch Skype? Do not worry about this issue.

Usually, this error normally takes place after a recent upgrade or after new installation in some cases. The reason for this Skype error is due to glitches emanating from system files, components, or certain programs.

However, WR team has enlisted effective solutions to eliminate Skype error 0xc00007b without stress.

SOLVED: Skype error 0xc00007b Solution 1: Run Quick Fixes

Here are some quick fixes you should try out to fix ‘Skype error 0xc00007b’ issue:

Restart your PC and then Skype

Temporarily disable your antivirus

Launch few programs at a time

End Skype process in ‘Task Manager’ and then launch Skype again

Meanwhile, if any of the quick fixes did not solve the Skype problem, you can proceed to other technical fixes enlisted below.

Solution 2: Run SFC Scan/DISM

Firstly, you need to run SFC scan to resolve the Skype error 0xc00007b issue. Sometimes, the reason for the error problem is due to missing, modified, or corrupted system files. System File Checker utility program on the other hand, checks for system files errors and repairs them technically.

Here’s how to run an SFC scan on Windows 10:

Sometimes, some system file errors are not detected by SFC scan, therefore you need Deployment Image Servicing and Management (DISM); this tool can also be utilized in checking for system files errors and fixing them as well.

Here’s how to run DISM in Windows:

Press Windows key + X and run Command Prompt (Admin).

Copy and paste the following command on the command line:

exe /Online /Cleanup-image /Restorehealth

In case the DISM can’t obtain files online, try using your installation USB or DVD. Insert media and type following command:

DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:RepairSourceWindows /LimitAccess

Be sure to replace “C:RepairSourceWindows” path of your DVD or USB.

Note: Ensure that you replaced repair source path with your own.

Solution 3: Use CCleaner

Some Windows users reported success in utilizing CCleaner to fix Skype error 0xc00007b. This tool developed and maintained by Piriform Ltd is renowned for fixing several system issues. The software repairs PC registry, fixes missing DLLs and invalid Windows registry keys.

Therefore, CCleaner is efficient in resolving the ‘Skype error 0xc00007b’ problem because it repairs the damaged Skype program file which may be corrupted.

Here’s how to download, install, and use CCleaner:

You can also use other third-party registry cleaners to fix Skype error 0xc00007b. We have a dedicated post on the best registry cleaners for your Windows PC.

Solution 4: Run Skype as an administrator

Expert tip:

Solution 5: Reinstall Microsoft .NET Framework

Microsoft .NET framework is an essential component to run Skype efficiently without errors. Sometimes, this component can give Skype users issues such as the ‘Skype error 0xc00007b’.

Nevertheless, installing the latest .NET framework version seems to resolve the ‘Skype error 0xc00007b’ glitch. However, there are several .NET framework versions out there; therefore, you may have to try any of them out to see which version works. Also, for this purpose, you can check out our guide on ‘How to download and install .NET Framework on Windows 10, 8?.

Solution 6: Update system drivers

As we stated earlier, some outdated system components such as .NET Framework, redistributables, DirectX or certain system drivers may cause the ‘Skype error 0xc00007b’ issue.

Meanwhile, it is tasking to manually identify outdated components or system drivers, also if care is not taken, installing the wrong driver versions may damage your PC. Therefore, you need to make use of an automated tool to update system drivers.

On the other hand, you can manually update your system drivers in ‘Device Manager’. Also, we’ve a post on how to manually update system drivers.

However, TweakBit’s Driver Updater is our recommended automated tool which would scan your PC and give you the best driver versions that you should install. This is because it is approved by Microsoft and Norton for automatic driver updates on Windows PC.

Disclaimer: Some features of this tool are not free.

Solution 7: Reinstall Skype

Reinstalling Skype is another method of resolving ‘Skype error 0xc00007b’ error. All you have to do is uninstall Skype, and then install Skype afresh from its official website.

Here’s how to reinstall Skype:

Alternatively, check out 5 ways you can uninstall Skype from your Windows PC.

Solution 8: Run Windows Update

In addition, it improves system performance and stability; therefore, you should run Windows update in a bid to fix ‘Skype error 0xc00007b’ problem.

Finally, updating your Windows OS can fix ‘Skype error 0xc00007b’ problem. Here’s how to update your Windows OS:

For more Windows 10 workarounds, and additional info, make sure to check our How-To hub.

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Fix: Dropbox There Was An Error Downloading Your File

FIX: Dropbox there was an error downloading your file




Dropbox is one of the most popular tools when it comes to syncing your computer files in the cloud and sharing files.

What happens when you can’t download your file because of Dropbox error? Switch to incognito mode, clear your browser’s cache or change the browser to decrease your chances of incompatibilities due to new changes.

Visit the Dropbox section to learn how to get the most out of your Dropbox account.

Many programs today have a web-version. If you are having trouble with any of them, try our Web App Error section for troubleshooters.



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Download Fortect and install it on your PC.

Start the tool’s scanning process to look for corrupt files that are the source of your problem

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readers this month.

Dropbox is one of the most popular tools when it comes to sharing and storing files.

However, this app is affected by many errors. You can check out our comprehensive guide to solve many issues with Dropbox reported by users.

Also, many users encountered this problem regardless of the computer, browser, or the type of Internet connection used.

Many people use Dropbox to share files with their peers. So, it is safe to say that you can’t use Dropbox without the download feature.

Luckily, there are solutions available to fix this issue.

Today we will show you what to do if you encounter there was an error downloading your file error message in Dropbox.

What to do if Dropbox won’t let you download files? 1. Try using a different web browser

The first thing you should try is using a different browser to download files from Dropbox. You can use any browser you want, but we recommend the Opera browser.

This modern-looking browser is the right choice, in case you have a problem with file transferring services. You have multiple integrated tools like a VPN or messaging apps.

More importantly, you can share files easily with the Flow feature, the shared storage tool that permits you to transfer files between your devices at any time. You just scan a QR code to connect and you’re good to go.

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2. Try incognito mode

Some users reported that going in private/incognito mode solved the problem for them.

For Google Chrome, go to the three vertical dots from the upper-right corner of the window. Then, select New incognito window.

Alternatively, you can press CTRL + SHIFT + N on your keyboard and a new incognito page will open automatically.

3. Clear your cache

Clearing your temporary Internet files is always a great idea. Doing this, your browser will run better, and you will avoid errors such as this one.

4. Check the name of the files or folders

If Dropbox won’t let you download, make sure there aren’t certain characters in your file name, such as punctuation signs.


So, this problem can be solved in no time with our solutions. Make sure your browser runs smoothly by clearing the cache.

You can also go in incognito or private mode. Moreover, check the file name to see if there are no special characters such as comas, hashtags etc.

Still experiencing issues?

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How To Fix “Oops! We Could Not Find Matching Credentials” On Snapchat

To fix “Oops! We could not find matching credentials” on Snapchat, you need to reset your password.

After you’ve reset your Snapchat password, the error will be fixed.

There are 9 steps to reset your password on Snapchat.

However, you need to have access to your phone number or email address.

This is because a password reset link will be either sent to your phone number or email.

If you lost access to both of them, you need to contact Snapchat support for assistance.

Otherwise, you won’t be able to reset your password.

Here’s how to fix “Oops! We could not find matching credentials” on Snapchat:

1. Open Snapchat and tap on “Use Other Account”

Firstly, you need to open the Snapchat app and navigate to the login/sign-up page.

On the login/sign-up page, you’ll see all of your Snapchat accounts.

You’ll also see multiple options including “Log In”, “Sign Up”, and “Use Other Account”.

Tap on “Use Other Account” to use another Snapchat account.

2. Tap on “Forgot your password?”

After you’ve tapped on “User Other Account”, you’ll land on the login page.

The login page contains a “Username or Email” field and a “Password” field.

Firstly, you need to enter your Snapchat username.

You can also enter the email address that is linked to your Snapchat account.

Next, tap on “Forgot your password?” to start changing your Snapchat password.

3. Reset your password via email

After you’ve tapped on “Forgot your password?”, a pop-up will open.

The pop-up contains a couple of options.

This includes “via Phone” and “via Email”.

You can either reset your Snapchat password using your phone or email.

In this guide, we’ll use the “via Email” option to reset your password.

Tap on “via Email” to begin resetting your Snapchat password using your email.

4. Enter your email address

After you’ve tapped on “via Email”, you’ll land on the “Reset Password” page.

On the page, you’ll see an “Email” field.

Enter the email address that is linked to your Snapchat account in the “Email” field.

Then, tap on “Submit” to submit your email address.

If you lost access to your email, you need to contact Snapchat support for assistance.

5. Check your email for the password reset link

After you’ve tapped on “Submit”, a password reset link will be sent to your email.

Check your email for the password reset link.

If you can’t find it, make sure to check your junk and spam folder.

The email will be sent by “Team Snapchat” and its subject line will be “Snapchat Password Reset”.

Open the email and tap on the password reset link to reset your Snapchat password.

6. Change your Snapchat password

After you’ve tapped on the password reset link, you’ll land on the “Change My Password” page.

On the page, you’ll see a couple of fields including “New Password” and “Confirm Password”.

Firstly, enter a new password in the “New Password” field.

Then, confirm your new password by entering it in the “Confirm Password” field.

Lastly, tap on “Save” to reset your Snapchat password.

It’s recommended that your password is at least 8 characters long, contains uppercase and lowercase letters, and numbers/symbols.

7. Go back to the Snapchat app

After you’ve tapped on “Save”, you’ll land on the “Password Changed!” page.

This means that you’ve successfully changed your Snapchat password.

Tapping on “Continue” will open the login page of Snapchat.

However, you need to go back to the Snapchat app instead of tapping on “Continue”.

8. Log in to your Snapchat account

Once you’re back on the Snapchat app, try logging in to your Snapchat account using your new password.

Firstly, enter your Snapchat username in the “Username or Email” field.

Then, enter your new password in the “Password” field.

Lastly, tap on “Log In” to log in to your Snapchat account.

9. The error is fixed!

After you’ve changed your Snapchat password and logged in to your account with it, the “Oops! We could not find matching credentials” error should be fixed!

Now, you’ll be able to use Snapchat as normal.

If you’re still facing the issue, you can try deleting and re-installing Snapchat.

Deleting and re-installing Snapchat will clear the app’s cache.

This will start the app on a clean slate the next time you open it.


The “Oops! We could not find matching credentials” error on Snapchat usually happens because of a glitch.

In a nutshell, the easiest way to fix it is to reset your Snapchat password.

If you’re still encountering the error even after resetting your Snapchat password, here are two bonus methods that you can try:

Go to the “Unlock Your Snapchat Account” page and log in to your Snapchat account to unlock it.

Contact Snapchat support for assistance.

If you can’t access your Snapchat account, it’s highly recommended that you try the first method to regain access to it.

You should only contact Snapchat support as a last resort.

Further reading

How to Fix Snapchat Account Compromised

How to Get Your Snapchat Streak Back

140+ Good, Funny, and Cute Snapchat Names

Fix Gmail Something Went Wrong Error & Sign Into Your Account

Fix Gmail Something Went Wrong Error & Sign into Your Account The error basically indicates a problem with the sign-in process









The Gmail Something went wrong message could be caused by a faulty Chrome installation.

An immediate alternative is switching to another search engine, and we have a great option.

Of course, there are ways to solve the issue in no time, such as managing your browsing data.

Getting an alert that says Something went wrong with your Google account might also be the result of an unstable Internet connection. 

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Many users owning a Gmail account encountered a frustrating issue, the Something went wrong error message, where they weren’t granted access to their email inbox.

Gmail tends to generate this error message and it often pops up blocking the sign-in process, and it can happen because your Gmail account settings are outdated.

Although many reported being sure that they used the correct password, the unexpected error message left them hopeless.

We managed to come up with a few solutions that we found to fix this specific issue. But, let’s first understand why you encounter the Something went wrong error on Gmail.

Why does Gmail keep saying something went wrong?

The error basically indicates a problem with the sign-in process, which could be both at your end or at Google’s. If you see the Something went wrong error message across devices, it’s likely that Google’s servers are facing an outage and you should wait for a while.

But, if the problem is limited to a particular device, it could be misconfigured settings, corrupt browsing data, or problems with the DNS server. Besides, problems with the Internet connection too have been found responsible for this error.

Some other similar error messages you may come across are:

Something went wrong. Try again later in Gmail

Google verification Something went wrong

Something went wrong and you need to sign in again (Gmail error)

And, the solutions listed below would work in these cases as well.

How do I fix the Something went wrong Gmail error? 1. Try a different browser

Opera One is already known as one of the greatest browsers out there, mainly thanks to its incorporated proxy VPN and ad-blocker that ensure that you have a safe environment when using Gmail.

This search engine is developed on a lightweight technology but at the same time, it offers a multitude of functions, such as Facebook and Instagram integration.

That way, you can check your emails but not leave the main screen while also chatting on WhatsApp and other social apps.

Moreover, the add-ons available in Opera One can help you handle your emails conveniently, such as getting notifications, composing messages, and seeing Gmail in the toolbar in extensions.

Opera One has great speed and sync capabilities for you to attach files, import data and manage all your devices where you have the Gmail app installed.

The best thing about this search engine is that you can use it anytime your default browser generates problems, and it’s a great alternative when you get the Something went wrong alert on your Google account.

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Manage emails easily, and stay safe with the ad-blocker and VPN for uninterrupted daily tasks.

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2. Use an email client

Expert tip:

When using your browser to read your emails, keep in mind that the webpage is quite complex. In short, an email app attempts to replicate the functionality of desktop software while adding some more structured functions.

An email app that increases productivity is a different utility than your browser and can be much more reliable and powerful. Those who are worried about productivity will appreciate a clean and effective application that integrates organized features.

Fortunately, email clients that increase productivity are available to help you learn the secrets of email service while saving significant time each day.

For instance, you can easily add multiple email addresses from various providers and have them unified in one place as well as integrate other services such as Google Calendar, Facebook, Twitter, and more.

One other benefit: it’s highly likely that your browser consumes a lot of CPU and RAM. Moving your email tabs outside the browser will help with that.

3. Reinstall Chrome

Instead of manually uninstalling Google Chrome, you could also use an effective uninstaller software that helps not just remove the program, but also the associated files. These have proven much more effective when it comes to the Something went wrong error on Gmail.

4. Clear browsing data


The steps listed here are for Google Chrome, but the concept remains the same for all browsers. So you wouldn’t have much trouble clearing the data for other browsers as well.

This simple process is sometimes a quick fix for Gmail errors oops Something went wrong alert.

In case you’re experiencing a specific issue with Google Photos errors, rest assured that you can resolve it by following a few steps.

5. Check Internet connection

Perform a speed test on your Internet connection.

Check to see if other websites load properly.

Hard reset your modem/router.

Use a wired connection instead of Wi-Fi.

Contact your Internet provider if you notice abnormal Internet activity.

How do I fix the Gmail error on iPhone?

The Gmail Something went wrong error on iPhone, though not that common, is still encountered by some users, but it’s easy to resolve. In most cases, simply restarting the iPhone should do the trick. If that doesn’t work, verify that IMAP is enabled on Gmail.

Also, you could try signing out and then back into Gmail, since it has fixed the issue for a lot of users. If nothing else works, the problem lies with the app and updating or reinstalling it would help resolve the error.

We hope that at least one of these solutions helped you to fix this Gmail error message, and we have solutions even if your Gmail is not loading properly.

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How To Fix Photoshop Error

If you are trying to launch Photoshop but are getting the following error message – Could not initialize Photoshop because an unexpected end-of-file was encountered. A common error that is usually linked to corruption in your Photoshop preferences. Don’t worry this isn’t something that you may have accidentally caused.

Related: How to fix Peace EQ not working on Windows 10 & 11.

Errors in Adobe software are some of the most common and annoying problems you’ll encounter when using any piece of software under the Adobe umbrella. Photoshop, Premiere Pro, After Effects, Illustrator, etc. Even if you stick to the basics when using your computer and Adobe software and don’t really change anything, Adobe programs have a tendency to corrupt themselves. For example, everything can and will be working perfectly with Photoshop or another program, then after a restart, it won’t launch.

A classic example of this is Photoshop error – “Could not initialize Photoshop because an unexpected end-of-file was encountered” Most of the time this error occurs it comes out of nowhere and catches people off guard. To add insult to injury, it doesn’t even give any hints about the actual cause of the problem or a potential fix. That said, it is a relatively easy error to solve. However as this error is linked to Photoshop Preferences, you’re probably not going to like to know that it will reset all your preferences to default. Sadly this is an unavoidable part of the solution.

How do you fix Photoshop error – Could not initialize Photoshop because an unexpected end-of-file was encountered.

In order to solve this problem, you need to be aware that you are going to lose all of your preferences. Photoshop will essentially be reset to clean install defaults. There’s no way around it, unfortunately.

To begin, open File Explorer and navigate to the following location:


Once you get to this location find the Adobe Photoshop folder and delete it.

As soon as you delete the Adobe Photoshop folder you can launch Photoshop again without any problems. However, you will have to reconfigure everything again. It will revert back to a clean installation.

If you are using macOS you can follow the same process however you will obviously need to go to a slightly different location in order to find the folder.

Another very common Adobe error

Another super annoying Adobe error that you may come across when using Photoshop or just about any other bit of Adobe software is – chúng tôi chúng tôi chúng tôi was not found. This error is linked to Windows updates and will break all Adobe software. Thankfully, there is a really easy solution for this problem which you will find below. Although you may not need this guide now, keep this location handy in case you do need it, which you probably will at some stage.

How to fix Premiere Pro chúng tôi chúng tôi chúng tôi was not found.

Update the detailed information about Fix Skype Error: Exchange Needs Your Credentials on the website. We hope the article's content will meet your needs, and we will regularly update the information to provide you with the fastest and most accurate information. Have a great day!